Infor10 Distribution Express (FACTS) Service and Repair
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Infor10 Distribution Express FACTS' Service and Repair allows you to run a more responsive, integrated operation that enables you to improve productivity and profitability.
Better Manage Service and Repair Operations To Improve ProductivityThere are a lot of moving parts to manage when it comes to effectively handling your service and repair operations. Manage The Technician schedule, track inbound and outbound parts, document fillable time, submit accurate invoices are just some of the challenging tasks that face your service and repair operations.The Service and Repair module for Infor10 Distribution Express (FACTS) contains many features and functions that will allow you to simplify and manage these tasks. With Service and Repair you can better manage both your personnel your inventory to improve both productivity and profitability. |
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Proposals and Contracts
With Service and Repair, you have the tools you need to manage their service organization more effectively than ever. The system uses key business information for usage,costing, pricing and replenishment to generate proposals and then easily convert them to contracts when authorized.
Proposals are a great way to track potential service business.
- Create proposals containing equipment, preventative maintenance and meter information
- Generate multiple proposals per customer and easily convert them to a contract upon approval, optionally include parts and labor
Contracts regulate elements of the service during normal service processing, bringing consistency to your services.
- Create a contract or convert a proposal into a contract quickly and easily
- Include or exclude parts or labor for any item listed in the contract
- Specify the frequency of meter readings and preventative maintenance cycles
Fully Integrated Functionality
Service and Repair is tightly integrated with the rest ofInfor10 Distribution Express (FACTS) so pricing controls for repair parts and general ledger posting behaviors are observed from the other modules.Additionally, stock or non-stock parts used in Service and Repair affect usage and replenishment.
- Work Status reveals the status of work to be performed, in process work and completed work is readily available for easy service management
- Technician Tracking allows management to track each technician's time and rate, with performance reporting
- Manufacturer/Model Data shows equipment records for specific models are stored with detailed warranty, customer and location data to ensure valuable reporting is available
- Preventative Maintenance (PM) generates services tickets based upon time or meter triggers,allowing you to offer a proactive service approach
- Meter cycles can trigger readings, billing or preventive maintenance
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